Check your status

Track your booking

Enter your booking code to see your progress, updates and trip details.

Can’t find it?

Where to find your booking code

You received your code the moment you booked. Here are the places to look.

1

On the booking pages

Your code is shown at the top of the payment page and on your booking status page right after you book.

2

In your email

Search your inbox for RJLJ Van and Car Rentals or the subject “We received your booking”. Check your spam folder too.

3

On this device

If you booked on this phone or computer, your latest booking appears at the top of this page.

Example of a booking code RJ-4F2A9C

What you will see

Your booking progress

Your booking page shows a progress bar, your trip details and a list of updates, like a delivery tracker.

✓

Booking placed

✓

Payment submitted

Booking confirmed

Completed

Pending Confirmed Completed Cancelled

Not sure what a status means? See How it works. Confirmation takes at least 1 hour after you submit your payment.

Still stuck?

Can’t find your booking?

Check the code for typos. Codes use only numbers 0-9 and letters A-F, so there is no letter O or letter I.
Look in your spam or junk folder for our email.
Make sure you are using the code from the booking you want to check. Each booking has its own code.
Still nothing? Contact us with your full name, mobile number and travel dates, and we will find it for you.

Contact us

Good to know

Tracking questions

My status says Pending. Is that normal?

Yes. Pending means we received your booking and are checking your payment, which takes at least 1 hour. If you haven’t sent your payment details yet, your booking page shows a Submit payment button.

Will I be told when my booking is confirmed?

Yes, we send you an email once it is confirmed. You can also come back here anytime and check your status with your code.

Can I track more than one booking?

Yes. Every booking has its own code, so just enter the code of the booking you want to see.

Is it safe to share my booking code?

Anyone with your code can see your car, dates and total price, so please keep it private.

How do I change or cancel my booking?

Please contact us as soon as possible and include your booking code.